The CRM giant's latest WARN filing hits Agentforce and MuleSoft teams as shares sink to the bottom of the Dow.
Salesforce just filed a California WARN notice covering 86 positions, cutting across its sales, general administration, technology, and product divisions. The layoffs hit teams working on Agentforce, the company’s AI agent platform, along with MuleSoft and Marketing Cloud.
The stock tells the story
Salesforce shares have cratered more than 30% year-to-date in 2026. That makes CRM the worst performer in the entire Dow Jones Industrial Average. The bleeding didn’t start this year. Salesforce stock dropped roughly 20% in 2025.
Analysts have started using the term “SaaSpocalypse” to describe what’s happening across the traditional software-as-a-service sector.
A pattern, not a blip
Earlier this year, Salesforce slashed its customer support workforce from 9,000 to 5,000. That’s roughly 4,000 roles eliminated in a single division. On top of that, the company cut nearly 1,000 additional positions in separate rounds of layoffs. Before all of that, Salesforce removed 262 roles in San Francisco back in September 2025.
CEO Marc Benioff has framed these reductions through an AI productivity lens. The argument goes something like this: AI-driven efficiencies mean the company can maintain a stable engineering headcount while the business continues to grow.
There’s a certain irony in an AI product team getting laid off because of AI. The Agentforce team, specifically, was building the autonomous AI agents that Salesforce markets as replacements for repetitive human tasks.
