Meta’s Muse AI agent can now make phone calls for US users

Somewhere in America, a salon receptionist is about to pick up the phone and find a bot on the other end. Meta’s Muse, the company’s consumer AI agent, can now place phone calls on behalf of paid subscribers in the US.

The pitch is refreshingly low-tech in spirit. You tell the assistant what you need, and it does the dialing, the waiting and the talking for you.

What Muse’s calling feature actually does

The feature lets Muse make outbound calls to businesses in the US. The use cases are practical: booking appointments and asking for information.

The outbound calling feature began as a beta in September 2026, and Meta opened it up through a public beta test by mid-September.

Making phone calls is one item on a longer list of chores Muse is designed to handle. The agent can also send emails, shop and book travel on a user’s behalf.

Meta launched Muse in September 2026, and the app found an audience quickly. It climbed to the top of US app download charts and passed 2.5 million downloads within its first few weeks.

The human contractor detour

Earlier versions of the feature involved limited testing in which human contractors stepped in to help with calls when the AI ran into trouble.

That setup drew privacy concerns, and Meta rolled it back. For a user, the issue is easy to grasp: you think software is handling your call, but a stranger may be listening in.

Meta acknowledged the misstep. The company indicated it would pursue an improved approach in which the AI handles calls on its own, with the required privacy disclosures in place.

Muse Voice brings avatars into the mix

Calling is part of a broader voice push inside the Muse app. On November 5, 2026, Meta rolled out Muse Voice to all US users.

Muse Voice adds real-time voice conversations and video chats to the app. Users can talk with customizable animated avatars that display different expressions and gestures.

The feature is limited to users aged 18 and older. Those users can start calls and chats with the avatars while Muse keeps working on other tasks in the background.

Users can also choose from a large selection of voices. Behind the scenes, the infrastructure numbers are notable: Muse can run 12 concurrent real-time sessions per Nvidia GB200 chip at approximately 870 ms latency.

Hardware is next on the roadmap

Meta does not intend to keep Muse confined to a phone screen. Planned expansions include AI Glasses and a new wearable called the Muse Charm, which is anticipated by the end of 2026.

What this means

Gating calling to paid subscribers also ties one of Muse’s most tangible features directly to revenue.

Privacy remains the biggest open question. The contractor rollback showed that Meta’s users and critics are paying attention to who, or what, is on the line, and the company has now committed publicly to an AI-only model with proper disclosures.