Only about 2% of US households pay for AI services, a16z finds

AI is everywhere, and almost nobody is paying for it. According to Andreessen Horowitz’s latest State of Markets report, only about 2% to 2.2% of US households were paying for AI services as of April and May 2026.

What the a16z data actually shows

The a16z figure comes from an analysis of PNC Bank transaction data. Rather than asking people whether they use AI, the analysis looked at whether money moved.

The 2% to 2.2% figure is small, but it did not start from much. Back in early 2023, the share of US households paying for AI services was close to zero.

The people who do pay are paying more. Average monthly spending among paying AI customers hit $31 as of May 2026, up from roughly $22 in May 2024.

A second data set paints a slightly rosier picture

Bank of America analytics offer a somewhat higher read. Its data put the share of consumers paying for AI services at around 3% in March 2026.

That figure reflects roughly 40% year-over-year growth.

Enterprise adoption has a measurement problem

About 30% of S&P 500 companies report some measurable impact from AI, according to the findings.

Only about 2% of those companies are consistently tracking relevant AI metrics over time.

The economics remain awkward

The analysis suggests that even if AI services drew user numbers comparable to established subscriptions like Netflix, the revenue still would not cover the operating costs of the major providers.

The a16z State of Markets II report, released around September 30, 2026, also covered trends in infrastructure spending. Consumer revenue, so far, has not kept pace with that build-out.

How we got here

The paid AI market barely existed in early 2023. Over the following years, subscription tiers multiplied, with providers charging for faster responses, better models and higher usage limits.

Spending per paying customer rose from about $22 to $31 over two years. Free tiers remain good enough for most people.